Returns and Exchanges

general information - returns and exchanges

Please send your return - in original packaging, in non-activated condition and with completed return bill - to the address:


pervormance international GmbH

Mühlsteige 13

89075 Ulm


You can download the return bill as a PDF here: RETURN FORM

Please print it out, fill it in and enclose it with your shipment.


If you want to exchange your product, please remember,

that you note on the return bill which model you need in which color and size.



If you have chosen Klarna as your payment method, please remember that Klarna

charges reminder fees if payment deadlines are exceeded. To avoid this,

you can notify Klarna in advance that you will return your order.

You can do this, for example, via the Klarna app. Here you can find more information from Klarna

Customer Service, which you can reach at 0221 669 501 10 (Mo-Fr 09:00 - 18:00 Uhr,

Sa-So 10:00-17:00 Uhr): Ich möchte meine Bestellung retournieren, wie gehe ich vor?

Please make sure that you return your return to us within 14 days.

Please enclose the completed return form with your shipment, which you can download here: RETURN FORM


Please send your shipment prepaid to the address pervormance international GmbH, Mühlsteige 13, 89075 Ulm.


Our shipping department will then process your exchange.

{ "@context":"http://schema.org/", "@id": "https://shop.e-cooline.de/en/informations/returns-and-exchanges#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"What is the return procedure?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please send your return - in original packaging, in non-activated condition and with completed return bill - to the address:pervormance international GmbHM\u00fchlsteige 1389075 UlmYou can download the return bill as a PDF here: RETURN FORMPlease print it out, fill it in and enclose it with your shipment.If you want to exchange your product, please remember,that you note on the return bill which model you need in which color and size.If you have chosen Klarna as your payment method, please remember that Klarnacharges reminder fees if payment deadlines are exceeded. To avoid this,you can notify Klarna in advance that you will return your order.You can do this, for example, via the Klarna app. Here you can find more information from KlarnaCustomer Service, which you can reach at 0221 669 501 10 (Mo-Fr 09:00 - 18:00 Uhr,Sa-So 10:00-17:00 Uhr): Ich m\u00f6chte meine Bestellung retournieren, wie gehe ich vor? "}},{"@type":"Question","name":"What should I consider if I want to exchange my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please make sure that you return your return to us within 14 days.Please enclose the completed return form with your shipment, which you can download here: RETURN FORMPlease send your shipment prepaid to the address pervormance international GmbH, M\u00fchlsteige 13, 89075 Ulm.Our shipping department will then process your exchange."}}] }

Forms

Please click on the following link. Here you will find the return note in PDF format.



RETURN FORM as pdf

{ "@context":"http://schema.org/", "@id": "https://shop.e-cooline.de/en/informations/returns-and-exchanges#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"Where can I find the return slip?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please click on the following link. Here you will find the return note in PDF format.RETURN FORM as pdf"}}] }

If you have any questions, please call us at +49 (0) 731 140 71 0 or send an e-mail to info@e-cooline.de.