E.COOLINE Info Service
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14 days right of return for private customers
personal consultation
climate-neutral shipping
proven quality
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** This voucher can be redeemed once on the site https://shop.e-cooline.de/en/ and is not payable in cash. As a private customer you can save 10% on your purchase with this voucher, minimum order value is 15 €, the voucher is valid for 1 year from your registration in our info service.
- We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
- Your address data will be saved by completing the registration.
- You can delete your customer account at all times. To do so, please contact the operator of this page.
- The next time you visit our online store all you need to view your personal details is your email address and password.
Shipping Information
Our articles can be delivered worldwide. We work with DHL; if necessary, other shipping service providers can be used in consultation with our customer service team. In individual cases, the use of other shipping service providers or special shipping methods (e.g. express shipping) may incur costs that are not identical to the shipping costs mentioned below. In these cases, the goods will only be shipped in consultation with the individual customer at the costs incurred in the individual case.
Shipping Costs
Shipping costs (including VAT) are calculated per order:
Within Germany by weight and when delivering abroad up to 5 kg at a flat rate.
Deliveries within Germany:
up to 5 kg 7,95 €
up to 10 kg 9,75 €
over 10 kg 16,95 €
Deliveries to other European countries (packages up to 5 kg):
Europe - Zone 1: 14,95 €
(Austria, Belgium, Switzerland, Denmark, France, Luxembourg, the Netherlands, Liechtenstein)
Europe - Zone 2: 16,65 €
(the United Kingdom, Hungary, Italy, Norway, Sweden, Slovenia)
Europe- Zone 3: 16,95 €
(Cyprus, Spain, Finland, Greece, Ireland, Portugal, Croatia)
Our shipping costs (parcels up to 5 kg) are based on the DHL PAKET INTERNATIONAL tariff zones - business customers. Feel free to contact us if you have any questions.
For international deliveries, please contact us directly at +49 140 71 0 or info@e-cooline.de
Delivery times
Delivery time: about 5-7 days. The delivery of goods within Germany within 3 - 5 days, for foreign deliveries within 5 - 10 days after order confirmation.
Note that no delivery is made on Sundays and public holidays. If you have ordered articles with different delivery times, we will ship the goods in a common shipment, unless we have made any deviating agreements with you. In this case the delivery time will be determined according to the article with the longest delivery time you have ordered.